FREQUENTLY ASKED QUESTIONS

Everything you need to know before doing something petty.

IS IT REALLY ANONYMOUS?

Yes — to the recipient.

Your name, email, billing details and order information are never included in their parcel. They'll receive the gift, the card and absolutely no help figuring out which person they've pissed off.

We securely retain necessary purchaser information for payment, fulfilment, fraud prevention and legal purposes.

WILL THEY KNOW IT CAME FROM PETTY PARCELS?

Yes. We're anonymous, not ashamed.

The parcel will carry Petty Parcels branding, but nothing identifying you as the sender will be included.

WHAT APPEARS ON THE OUTSIDE OF THE PARCEL?

Nothing that identifies you.

Where required for postage, returns or legal purposes, our business/return information may appear on the outer packaging. Your personal details won't.

CAN THE RECIPIENT FIND OUT WHO SENT IT?

We don't reveal the sender's identity simply because somebody asks.

However, anonymous delivery doesn't mean untraceable. We retain appropriate order records and may disclose information where we're legally required to do so.

So keep it petty. Don't make it criminal.

CAN I WRITE MY OWN MESSAGE?

Where custom messages are available, absolutely.

Make it sarcastic. Make it savage. Swear to your heart's content.

But we won't print threats, hate speech, discriminatory abuse, encouragement of self-harm, harassment or other seriously harmful or unlawful content.

See our Keep It Petty Policy for the boring-but-important boundaries.

CAN I SEND MORE THAN ONE PARCEL TO THE SAME PERSON?

Potentially, but Petty Parcels isn't designed for repeatedly targeting somebody.

We reserve the right to refuse orders where we believe the service is being used to harass, intimidate or repeatedly target someone.

One devastatingly well-chosen parcel should really be enough.

WHAT IF I ENTER THE WRONG ADDRESS?

Please check the delivery address very fucking carefully before ordering.

Once an order has been prepared or dispatched, we may be unable to change it. Orders returned or lost because an incorrect address was supplied may incur additional costs.

CAN I CANCEL MY ORDER?

Because many Petty Parcels contain personalised or made-to-order elements, cancellation rights may differ depending on the product and whether we've started preparing it.

See our Returns & Refunds Policy for full details. Your statutory rights aren't affected.

WHAT IF SOMETHING ARRIVES DAMAGED?

That's not the kind of damage we're selling.

Contact us with your order details and photographs of the damaged item or packaging and we'll look into it.

DO YOU ACCEPT RETURNS?

No — due to the nature of Petty Parcels, we don't accept returns or exchanges for change of mind.

Our parcels are prepared specifically for delivery to your chosen recipient and may contain personalised or made-to-order elements. Once we've prepared and dispatched your beautifully packaged insult, the damage is done — metaphorically, obviously.

Please double-check your chosen product, message and delivery details before ordering.

This does not affect your statutory rights. If an item arrives faulty, damaged or not as described, contact us and we'll put it right.

Petty decisions are final. Faulty products aren't.

HOW LONG DOES DELIVERY TAKE?

Current dispatch estimates and delivery options are shown at checkout.

Once your parcel is on its way, we'll send tracking information where the selected delivery service provides it.

DOES THE RECIPIENT RECEIVE AN INVOICE OR RECEIPT?

Absolutely not.

Payment information, prices and purchaser billing details aren't included inside the recipient's parcel.

Nothing ruins anonymous revenge quite like an invoice.

CAN I SEND A PETTY PARCEL TO ANYONE?

Within reason.

Our service is intended for humorous, rude and passive-aggressive gifting between adults. It must not be used for threats, stalking, harassment, discriminatory abuse or inappropriate targeting of children or vulnerable people.

Read our Keep It Petty Policy before ordering if you're unsure.

WHAT IF THEY CONTACT YOU?

If a recipient contacts us about a parcel, we don't simply tell them who sent it.

We may deal with delivery, safety or complaint enquiries while protecting purchaser information in accordance with our Privacy Policy and legal obligations.

WILL YOU PASS THEIR REACTION BACK TO ME?

If we introduce Recipient Reaction, customers who opt in may receive a response if the recipient voluntarily contacts us with a message intended for their mystery sender.

We won't exchange private contact details or operate an anonymous argument service.

Sometimes it's simply nice to know it landed.

IS PETTY PARCELS A REVENGE OR HARASSMENT SERVICE?

No.

We're a gifting company for humorous, sarcastic and brutally honest messages.

Think:

“For finding where the fuck I asked.” ✓

Not:

“I'm going to find you.” ✕

Very different fucking departments.

STILL CONFUSED?

Get in touch and we'll help.

Unless you're asking us who sent your Petty Parcel.

Nice try.